About Casumo
At Casumo Casino, we have been building one of the most recognisable names in online entertainment since 2012. We are an online casino operator that combines slots, live casino tables, and a gamified loyalty journey into a single platform designed for players across Canada, excluding Ontario. When you search for a Casumo review or wonder what sets Casumo casino apart from other operators, this page explains who we are, how we operate, and what you can expect when you play with us.
Who We Are
Our brand is owned and operated by Jocularis Limited, a company registered in Gibraltar under company number 121395, with its registered address at Suite 5B, Watergardens 1, Gibraltar, and operational offices at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar. Payment processing across our platform is handled by Tarannis Limited, a sister company within our group, registered in Gibraltar under number 117452. We also work with separate regional entities that operate our services in other markets - Recro Limited in the United Kingdom, Rabbit Entertain IT Ltd. in Germany, and Keep Limited across the rest of Europe. This structure allows us to remain compliant with local regulations wherever we offer our Casumo online casino services.
Our History
We launched our platform in 2012 with a simple goal: to make online casino gaming feel like an adventure rather than a transaction. Since then, we have grown into a global brand offering our services through separate regional sites, which players can access via our region switch for Finland, Sverige, United Kingdom, Canada, New Zealand, Gibraltar, and the Rest of World or Rest of Europe. Our Canadian offering is tailored specifically for players outside Ontario, and every welcome offer, bonus, and promotion on our Canadian site is marked exclusively for players in that market.
Licensing and Regulation
We are licensed in Gibraltar and regulated by the Government of Gibraltar, acting through the Gibraltar Gambling Commissioner and Licensing Authority, under our B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126, issued pursuant to the Gambling Act 2005 as amended. Our general terms and conditions, currently version 2.0 and updated 20 November 2025 (with an earlier version 1 last updated in November 2021), are governed by the laws of Gibraltar, and we submit to the exclusive jurisdiction of the Gibraltar courts. We take our regulatory obligations seriously, and our licensing framework underpins every product we offer, from our Casumo live casino tables to our slot library.
Restricted Territories and Eligibility
We maintain a Restricted Territory list that we may update at any time, and countries not appearing in our registration dropdown cannot register with us at all. Ontario is specifically excluded from our Canadian offering. If we detect that you are accessing our services from a restricted location, or that you are masking your location using a VPN or proxy, we reserve the right to close your account and confiscate any funds held in it. We also do not accept Politically Exposed Persons; where such a person is identified, we close the account and return the real-money balance. Getting started is straightforward through our Casumo Casino registration process, available to eligible players outside restricted territories.
Games and Software Providers
We offer a broad catalogue of casino games, including Casumo slots, table games, scratch cards, video poker, and progressive jackpots. Our blackjack, roulette, craps, and pokies selections sit alongside our live dealer studio, where you'll find Casumo live casino tables, including our own custom Casumo Roulette Wheel used for promotions like The Golden Round. We partner with respected studios such as Pragmatic Play, whose titles include Gates of Olympus and the Drops & Wins promotional network, Kalamba Games, creator of Kash Drops, and Games Global, whose 9 Masks of Fire Hyperspins slot features in our welcome offer. Beyond casino games, our platform also references sports and virtual sports betting, mahjong, and bingo, supported by our Gibraltar B2C Bookmaker's Licence alongside our gaming licence.
Currencies and Payments
We set your account base currency when you register, typically USD, GBP, or EUR, while our Canadian bonus values are always quoted in CAD. If you deposit in a currency different from your account denomination, we or our payment provider will convert the funds, and withdrawals are paid in your requested currency, with any exchange-rate fees borne by you. We accept any payment method available in your jurisdiction, shown directly in your account, and any deposit fees are displayed before you confirm. The minimum qualifying deposit for our welcome offer is $10, though individual payment methods may carry their own minimums shown in your deposit section. Wherever possible, we pay withdrawals back through the same method you used to deposit, and payouts are only ever made to the registered account holder in their own name.
Withdrawal Limits and Fair Play
We cap total winnings across all games at €200,000 per player per day, regardless of stake size, though this cap does not apply to progressive jackpot wins, which we always pay in full. Bonus Money and funds tied to an aborted game round cannot be withdrawn, and we may apply a 5% administration fee where a stake is small relative to the deposit made. We carry out additional verification on payouts above certain thresholds and on cumulative deposits exceeding £2,000 or equivalent. We aim to approve or deny a withdrawal request within three days, and cancelled withdrawals return automatically to your account balance.
Welcome Bonus and Ongoing Promotions
New players outside Ontario can claim our Casumo welcome bonus, a 100% deposit match up to $1,000 alongside 100 bonus spins on Gates of Olympus, or an alternative match up to $500 with 75 free spins on 9 Masks of Fire Hyperspins. Our Casumo casino bonus codes and offers are opt-in, subject to 30x wagering, and must be claimed within 30 days of registration. Beyond our Casumo welcome bonus, we run ongoing promotions including Spinumo, our daily free spin feature, The Golden Round on our live tables, seasonal campaigns like Umodays and Umo Quests, and provider-backed promotions such as Kalamba Kash Drops and Pragmatic Play's Drops & Wins. All Casumo casino promotions are restricted to players aged 19 and over, and none are available to players in Ontario. For full details on current offers, visit our Casumo Casino bonus page.
Our Loyalty Program
Our Adventure loyalty program rewards you with Valuables and trophies as you progress through levels and planets. Each Valuable details its bonus type, validity, qualifying games, and wagering requirement, and Wager Free Spins require no deposit and carry no wagering at all. We built this system to make every session at Casumo feel like part of a larger journey rather than a one-off bonus claim.
Customer Support
Our support team is available 24 hours a day, seven days a week, via live chat and email at hey@casumo.com. Our staff are trained to recognise the signs of compulsive gambling, and we resolve complaints within 10 days, extendable by a further 10 if needed. Unresolved disputes can be escalated to eCOGRA as our alternative dispute resolution provider, and data protection queries can be directed to dpo@casumo.com. Whether you're using our desktop site, our mobile browser experience, or our native iOS and Android apps, our Casumo casino app and mobile casino platform give you the same secure access to our games and account tools.
Player Protection
We hold player funds in segregated accounts with a licensed financial institution, entirely separate from our company's operating funds, so your balance remains protected even in the event of insolvency. We are committed to responsible gambling, fair terms, and transparent communication, and we continue to build our platform around those principles as we grow our presence across Canada and beyond.
Content updated: August 26, 2026