Casumo Casino Terms and Conditions

Welcome to Casumo. These Terms and Conditions govern your use of our online casino, casumo.com, and set out the legal agreement between you and us. We are operated by Jocularis Limited, a company registered in Gibraltar with company number 121395, licensed and regulated by the Government of Gibraltar through the Gibraltar Gambling Commissioner and Licensing Authority under B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126. By creating an account with us, completing a casumo login, or using our casumo casino online, you confirm that you have read, understood and agree to be bound by these terms.

Who We Are and How These Terms Apply

At Casumo, we provide a wide range of casino games, slots, live casino tables and related entertainment services. Our Casumo Casino platform is available on desktop, mobile browser and through our native iOS and Android casumo app. Payment transactions across our services are carried out by Tarannis Limited on our behalf, while separate group entities operate certain other markets. These terms apply whenever you access casino casumo through any device or region-specific site, including our dedicated casumo canada experience.

Eligibility, Registration and Account Rules

We only accept players aged 19 or over. Our welcome offer and all promotions apply to new players registering outside Ontario, and Ontario residents are excluded from our Canadian offering entirely. When you register, you must provide accurate personal details, and we require that any card or bank account used for deposits and withdrawals is held in your own name. We do not accept Politically Exposed Persons, and any such account will be closed with the real-money balance returned to you.

• You must register only one account per person, household, IP address or payment method
• You must keep your casumo login credentials confidential and notify us immediately of unauthorised access
• We may request identity and address verification at any time, particularly before large withdrawals
• We reserve the right to close accounts accessed from a Restricted Territory or via a VPN or proxy

Deposits, Withdrawals and Currency

Our account base currency is set at registration and may be USD, GBP, EUR or CAD. The minimum qualifying deposit for our welcome bonus is $10, and individual payment methods may carry their own minimum deposit thresholds, shown in your account. Where you deposit in a currency other than your account currency, we or our payment provider will convert the amount, and any exchange-rate costs are borne by you. We aim to pay withdrawals through the same method used for the deposit; if you used an e-wallet, we reserve the right to redirect payment to a bank account or card held in your name instead. A withdrawal attempt is typically approved or declined within three days, and cancelled withdrawals return your funds to your balance so they remain available for play.

Maximum winnings across all games are capped at €200,000 (two hundred and fifty thousand euros) per player per day, regardless of stake size or the number of bets placed. Progressive jackpot wins are exempt from this cap and are paid in full. Bonus Money and funds tied to an aborted game round cannot be withdrawn. We may charge an administration fee of 5% of the deposit where the wagering activity is disproportionately low relative to the deposit made, and additional verification is required for cumulative deposits exceeding £2,000 or equivalent.

Bonuses, Casumo Welcome Bonus and Promotions

We offer a range of casumo casino bonuses, including a casumo welcome bonus split into two parts. New players outside Ontario can receive a 100% Deposit Bonus up to $1,000 plus 100 Bonus Spins on Gates of Olympus, delivered in five daily batches, or a match on the first deposit up to $500 plus 75 Free Spins on 9 Masks of Fire Hyperspins. Both offers must be claimed within 30 days of registration and carry 30x wagering on the deposit and bonus combined, to be completed within 28 days. If you use any casumo bonus code, the same eligibility and wagering rules apply unless the specific promotion states otherwise.

We do not currently offer a casumo no deposit bonus as part of our standard welcome package, though our Spinumo daily free login spin and Umorewards missions provide additional value without a mandatory deposit for the first spin. Our casumo casino promotions, including Umodays, The Golden Round, Kalamba Kash Drops and Pragmatic Drops & Wins, each carry their own terms, wagering requirements and expiry periods, all displayed within the relevant promotion page.

• Slots, jackpot slots, instant win, scratchcards and keno contribute 100% to wagering
• Table games such as roulette and blackjack contribute 10%, live casino and video poker 5%, baccarat 0%
• The maximum bet while playing with Bonus Money is €5 or local equivalent per spin
• Withdrawing before wagering is complete forfeits the bonus and any related winnings

We treat certain behaviours as bonus abuse, including multiple accounts, low-margin or zero-margin betting, collusion, IP masking, and delaying game rounds until wagering targets are met. Where we identify such activity, we may void bonuses, confiscate winnings, or close the account involved.

Our Loyalty Program

Our Adventure loyalty program rewards you with Valuables and trophies as you progress through levels and planets. Each Valuable specifies the bonus type, validity period, qualifying games and wagering requirement attached to it. Bonus Spins winnings convert to Bonus Money, generally carry 30x wagering, and must be completed within 60 days or the winnings are forfeited. Wager Free Spins carry no wagering requirement. We also run Umo Quests as ongoing missions connected to our Umorewards system.

Restricted Territories and Fair Use

We maintain a Restricted Territory list that may be updated at any time, and countries not listed in our registration dropdown cannot register with us at all. If we detect access from a restricted location, or the use of a VPN or proxy to disguise your location, we may close your account and confiscate any funds held. Duplicate accounts are consolidated into the first account opened, with an administrative fee of £30 or equivalent deducted. Accounts inactive for 12 consecutive months while holding a positive real-money balance may be charged £5 per month, with a warning email sent in advance.

Responsible Gambling and Player Protection

We are committed to responsible gambling and train our support team to recognise the risks associated with compulsive play. We hold player funds in segregated accounts with a licensed financial institution, separate from our company funds, so your balance is protected in the event of insolvency. We encourage you to use deposit limits, session reminders and self-exclusion tools available in your account settings.

Customer Support and Complaints

Our support team is available 24 hours a day, seven days a week via live chat and email at hey@casumo.com. We aim to resolve complaints within 10 days of receipt, extendable by a further 10 days where necessary. If a complaint remains unresolved, you may refer it to eCOGRA as our alternative dispute resolution provider, or to the Gibraltar Gambling Commissioner for regulatory matters. Data protection queries can be directed to dpo@casumo.com.

Governing Law and Changes to These Terms

These terms are governed by the laws of Gibraltar, and any dispute falls under the exclusive jurisdiction of the Gibraltar courts. We may update these terms from time to time to reflect regulatory, operational or promotional changes, and we will publish the current version, along with its effective date, on our site. Continued use of our services after an update constitutes your acceptance of the revised terms.